Delivery Information

Please see below the approximate delivery times for sliding doors & interiors:

STANDARD DELIVERY TIMES
  • STANDARD SIZE DOORS = 2.5 – 3 weeks (All Door Kits, All Ranges)
  • MADE to MEASURE DOORS = 2.5 – 3 weeks (for ranges – Heritage, Classic, Shaker, Mirage, Switch & Heritage Loft)
  • MADE to MEASURE DOORS= 3-4 weeks (for ranges – Budget, Tess Minimalist, Neptune, Jupiter Angled & Alpha)
  • INTERIORS= 2 – 3 weeks (for ranges – Aura, Alutec & Standard)
  • INTERIOR = 3 – 4 weeks (for range – Panelux)
EXPRESS DELIVERY TIMES

We aim to deliver in 2 weeks, however this could extend out to 2.5 weeks depending on delivery postcode and day that we receive the order.

Please Note: Bank Holidays may also delay deliveries.

The following door ranges can be delivered by Express:

MADE to MEASURE DOORS – (Budget, Neptune, Tess Minimal, Reflex & Alpha)

 

Booking an Installation date with your Installer
We would advise in the unlikley situation that your order maybe damaged in transit or have a shortage that you do not confirm an installation date with your installer until you have received your order & checked that all pieces are present & correct, this will ensure that the installation will run smoothly. We are a supply only company & have nothing to do with the installation of our products or timescales.

Our delivery rates to the England & Wales is only £60.00 and to N. Ireland & Rep. of Ireland & Scotland £90.00 This is a flat rate, however for some smaller individual components, we can arrange to deliver using a courier.

Express delivery has a rate of £ 145.00, please note this is only available to postcodes on the UK mainland & in certain door ranges (as above)

It is your (the customers) responsibility to check that large items can be delivered to the intended room for the product.
We cannot be held responsible for product not fitting through small doorways, into lifts or up narrow staircases.
If in doubt, please contact us for exact dimensions of your chosen product.
Delivery of your sliding wardrobe order will take generally 3 weeks for standard doors, and normally 3-5 weeks (depending on door range-as above) for Made to measure orders.
After placing and paying for an order, we will manufacture or pick you product, and then deliver to our home delivery company, who will then call (on the number you provide) to arrange a delivery time and date.
They will aim to give you one weeks’ notice to allow you to make arrangements for receipt.

No quibbles damage replacement within 48 hours of receipt. Damages must be reported by e-mail only.
This is a large glass product, and occasionally there will be damage in transit, so please make sure:
That someone is present to receive the delivery and sign for it.
We highly recommend that you unwrap and inspect glass products before signing the delivery note; the driver will wait while you do this. The product is shrink wrapped in clear polythene to help with this process.
Where this is not possible, or with multiple boxed products, the delivery note must be signed “contents unchecked”, most importantly any evidence of ripped or disturbed packaging must be noted.
Any claims of missing items or damaged items must be made within 48hrs of the delivery provided that the delivery note was signed “contents unchecked”.

Any claims after this 48 hour period cannot be accepted. Damages must be reported by E-MAIL ONLY to sales@slidingrobesdirect.com
Any damage claims where the delivery note has been signed “received in good condition” cannot be accepted.
Deliveries are to ground floor only and then to a room of your choice, where it is safe to do so.
If for any reason an item is damaged in transit, we will remake and deliver that item free of charge and at upmost priority

Return or Exchange of Standard Size Doors & Interior Components
Standard size sliding doors and Interior components can be returned or exchanged if not required, the purchaser pays the collection cost of £ 60.00.
We are unable to accept the return of any product which has been opened from the original factory packaging.

Standard products – if incorrect or not wanted when received then we need to be notified by e-mail within 14 days of receiving the goods. Products that are to be returned should not be opened from factory packaging, opened products can not be returned.

Failed Delivery
When a delivery date has been arranged, if on the day of delivery there is nobody present at the delivery address to receive the order and a 2nd delivery date has to be arranged then there will be a £ 60.00 charge for this service.

Contact us if you have any delivery issues to report, by phone: 0333 210 6737 or by e-mail: sales@slidingrobesdirect.com